We're delighted that you've registered! Our confirmation emails can take a few minutes to come through, but if you haven't received an email from us after half an hour or so, try the following:
- Check your spam folder / junk email, and your "promotions" tab if you're using Gmail - our emails can occasionally end up there. You can prevent this by adding firstname.lastname@example.org and email@example.com to your contacts and/or safe senders list.
- If you're registering at school, check that your school hasn't blocked emails from certain addresses. Your IT department may need to whitelist our domain - we have an article on how they can do this here: Whitelisting e-mails from CyberStart America
- Check that you meet our eligibility criteria - we run initial eligibility checks on registration, and our system may have flagged your registration as invalid if you don't meet all the criteria.
- Check that you entered your email address correctly - if you're not sure, email us on firstname.lastname@example.org with your full name and email address, and we can check our registration system for you.
If you're still having issues, email us on email@example.com.